Your details are secure with us
Safeguarding your privacy, and thus your personal details, is of great importance to Franz Steiner Verlag. That is why we here want to explain how we use and protect your data. Franz Steiner Verlag places great emphasis on ensuring compliance with all statutory provisions concerning data privacy. We will gather, process and store all the personal details disclosed by you (title, name, address, date of birth, e-mail address, telephone and fax numbers, bank details, credit card number) exclusively in accordance with the provisions of the German Data Protection Act.
Gathering, processing and use of personal data
Personal data will only be gathered if you voluntarily provide them when ordering goods or registering for our newsletter or other services. We use the details you have given us to fulfil and complete your order.
Your visit to our website is logged. The IP address used by your devices, date and time, type of browser and your operating system, as well as the pages viewed by you, are recorded. We cannot associate these data with specific individuals, nor are they collated with other data sources.
Cookies are small and harmless text files that are only saved on your device. A cookie is only stored during the ordering process. Once the order is submitted to us (when you click the "Submit binding order" button), the cookie on your device is deleted. You can verify this at any time by viewing the cookies in your browser. Cookies cannot cause your device to be manipulated, such as with a computer virus or spy program. We also use your personal details, where appropriate, to inform you about products and services that might be of interest to you. By registering for the products and services offered by Franz Steiner Verlag, you agree that your information may be used in this manner. You can withdraw your consent to your details being used for this purpose at any time. Please inform our customer service accordingly by sending an email to firstname.lastname@example.org or by calling +49-711-2582-0.
Disclosure of personal data, credit assessment
Your details will be passed on to the service provider responsible for delivering ordered goods as and if required. For processing payments, we forward your payment details to the credit institute charged with executing the payment. Your details are not otherwise passed on to any other third parties.
You can terminate relations with Franz Steiner Verlag at any time. Franz Steiner Verlag will tell you at any time what data are stored relating to your person or pseudonym (electronically as well if you wish) without delay and free of charge. The saved personal details are identical to those details that you can view, edit and print in your registration, and save to your PC. Additionally, you are entitled to withdraw your consent to storage of your data at any time effective for the future. Data used for billing or accounting purposes are not affected by this deletion.
If you wish, we will send you information about our products and services (newsletter service). In doing so, we gather the personal details that you give us when you register for the newsletter, participate in a survey or a competition, or if you send us a query by e-mail. Within the scope of our personalised services, your registration details are gathered and processed for maintaining the customer relationship and designing our electronic services to meet our customers' needs. You can contact our customer service to have your personal information updated, corrected or deleted. If you are no longer interested in receiving our newsletter, every issue contains a link with which you can unsubscribe.
Your contact partner for data privacy issues
If you require more information, or if you want to view or revoke the consent you gave us to use your details stored in our systems, or your usage data, you can contact our customer service by sending an email to email@example.com or by calling +49-711-2582-0.